We want you to be happy with every purchase. This policy applies to orders from all online stores owned and operated by Supplyvale Digital LLC. If a store's product page states a different return window for a specific item, that statement applies to that item.
Summary
| Situation | What we do |
|---|---|
| Changed your mind | Return within 30 days of delivery, unused and in original packaging, for a refund of the item price |
| Damaged, defective or wrong item | Free replacement or full refund, including shipping. Report within 7 days of delivery |
| Order not yet shipped | Cancel for a full refund |
| Package lost in transit | Free replacement or full refund once the carrier confirms |
Returns within 30 days
- You may return most items within 30 days of delivery if they are unused, in their original condition and packaging, with all parts and accessories.
- Return shipping costs for change-of-mind returns are paid by the customer unless the store states otherwise. We will provide return instructions and, where available, a discounted prepaid label.
- Large or freight items may have a return shipping charge equal to our actual cost, which we will tell you before you return the item.
Damaged, defective or incorrect items
If your item arrives damaged, is defective, or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or give a full refund, including original shipping, at no cost to you. Defects that appear later may be covered by the manufacturer's warranty, and we will help you make a claim.
Items that cannot be returned
- Items marked as final sale or custom-made on the product page.
- Items that have been installed, used, assembled or damaged after delivery.
- Gift cards.
Cancellations
You can cancel an order for a full refund at any time before it ships. Once an order has shipped, it can be returned under this policy.
How refunds are issued
- Request a return through the store's contact page or our contact form, with your order number.
- We reply within one business day with instructions.
- When we receive and inspect the return, we issue the refund to your original payment method within 5 business days. Your bank may take a further 5 to 10 business days to show it.
Refunds include the item price and applicable taxes. Original shipping charges are refunded when the return is due to our error or a damaged or defective item.
Exchanges
If you would like a different size, color or model, let us know. We will arrange the exchange or refund your return so you can place a new order.
Payment disputes
If you have a problem with a charge, please contact us before filing a dispute with your bank or card issuer. We resolve most issues within a few days.
Contact
Supplyvale Digital LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States. Contact us through our contact form.